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Crash Replacement Service

overview
Our products are designed to protect you.
During your activities, the product may demonstrate its performance by breaking itself.
Sweet Protection offers a warranty service called crash replacement for damage caused by use.
This allows you to purchase a new product at a 40% discount.

Warranty conditions
・The warranty period is 3 years from the date of purchase. (Limited to purchases made at the official online store or authorized dealers.)
・You must provide an accurate explanation of the circumstances in which the damage occurred.
-This guarantee is only accepted on the official website operated by the brand.
・The categories covered by this warranty are helmets, goggles, and sunglasses.

procedure
1. Please take a photo of the damaged item.
2. Please send the necessary information and photos to our email address.
3. Our staff will check the damage and usage status.
4. Once the product is certified as covered by the warranty, we will issue a coupon code that applies to the warranty.
5. Select the replacement model, enter the coupon code at the online store, and complete the purchase procedure.
6. Please look forward to the arrival of new products.

Application email address: shop@sputnik-japan.com
Items to be sent when applying
・Purchase date
・Purchase store
・Your model name
·name
·email address
·post code
·address
·telephone number
・Situation where the damage occurred
・Photo of the damaged item

Notes
-This warranty applies only to the owner who purchased the product.
・This warranty is limited to one time for 3 years from the date of purchase.
- This warranty does not apply if the product is damaged intentionally or if the damage occurs due to usage that significantly deviates from the intended purpose of the product.
- This does not apply if the product's functionality is maintained with only exterior damage.
・Basically, it will be a replacement for the same model, but it may be difficult to replace it for the same model depending on the stock status at the time of warranty.
・This guarantee coupon code cannot be used in conjunction with other discount codes.